Skills & Knowledge Required:
· Detail-oriented with good communication and organizational skills
· Basic-mid level knowledge of Microsoft Excel for tracking and reporting needs
· Experience with Microsoft operating systems at the desktop and server level
· Software deployment experience utilizing Scripting, PowerShell, and Active Directory GPO deployment methods
· Experience with firewalls and software port requirements
· Experience in troubleshooting installation issues related to security restrictions
· Ability to work on multiple priorities and/or projects simultaneously
· Problem-solving abilities and ability to meet reasonable deadlines
· Strong team player, ability to build positive and collaborative relationships within the organization
· Ability to work within a team environment as well as work independently, while maintaining a high level of efficiency
· Ability to work under general supervision
· A certain degree of creativity and latitude is required
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations