Senior Data Analyst

Data Analyst

Experience: 5 - 7 Years 

Location: Bangalore, Remote

Type: Full-time 

About Digit88

Digit88 empowers digital transformation for innovative and high growth B2B and B2C SaaS companies as their trusted offshore software product engineering partner!

We are a lean mid-stage software company, with a team of 75+ fantastic technologists, backed by executives with deep understanding of and extensive experience in consumer and enterprise product development across large corporations and startups. We build highly efficient and effective engineering teams that solve real and complex problems for our partners.

With more than 50+ years of collective experience in areas ranging from B2B and B2C SaaS, web and mobile apps, e-commerce platforms and solutions, custom enterprise SaaS platforms and domains spread across Conversational AI, Chatbots, IoT, Health-tech, ESG/Energy Analytics, Data Engineering, the founding team thrives in a fast paced and challenging environment that allows us to showcase our best.

The Vision: To be the most trusted technology partner to innovative software product companies world-wide

The Opportunity

Since 2017, we have partnered with one of the world's foremost Conversational AI companies to set up their dedicated product engineering team in India. Over the past 5+ years we have been collaboratively engineering highly scalable, high performance, resilient platforms with teams in Seattle, Mountain View, UK, Israel and Germany.

Founded in New York City with over 1,200+ employees spanning 6 continents and dozens of countries, our partner is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot using the platforms that we are developing, our partner is a market leader in Conversational AI competing with the likes of Google Dialog Flow, IBM Watson, Microsoft and more.

Digit88 is seeking a Data analyst to join our conversational AI team. You will be part of the The Analytics Studio team  and you will help shape and deliver digital change on client projects across our global verticals. Working as part of a diverse team, you will be working with some of our biggest clients and supporting them with complex reporting & data analysis Whilst supporting their digital transformation.

In this role you will be:

• Supporting/leading client assignments, dealing with senior stakeholders.
• Converting transcript analysis into insights that will lead to informed business decisions.
• Conducting deep dive data analysis.
• Planning and scoping assignments – ensuring you can deliver tangible real-world transformation strategy through facilitation, analysis, design, and delivery.
• Understand, interpret, and communicate client requirements.
• Ensuring that clients’ needs are continuously assessed, and solutions designed around them.
• Building relationships with clients and helping them learn new skills through mentoring and shadowing where required.
• Being involved in the wider Transformation community, identifying good practices we can adopt and sharing our experiences/sharing knowledge of tools and techniques with the wider team.

Your qualifications are:

• Bachelor's degree in a relevant field such as Computer Science, Engineering, Communications, or a related discipline is preferred.
• 5+ years’ delivery experience working on a variety of process improvement/change projects.
• A mathematical ability to analyze and interpret data.
• Strong proven problem-solving skills with a methodical and logical approach
• Have strong stakeholder management skills, an ability to think on your feet, lead/support projects and drive toward results.

• Good oral and written communication skills.
• Strong analytical and problem-solving capabilities with meticulous attention to detail.
• Good interpersonal skills.
• Ability to work effectively within multidisciplinary project teams.
• Self-motivated.
• Effective time management of tasks and workloads and being able to multitask is key.
• Excellent understanding of best practices/ Knowledge of project management methodologies.
• Accuracy and attention to detail.
• Self-motivated and have great interpersonal skills.
• Team player who can work with others as part of a team to design shared solutions knowledge/understanding.

Experience:

• Iterating solutions based on client needs.
• Expert in analyzing, interpreting & presenting data using Tableau. Building complex dashboards with a combination of set actions, parameters & filters. Excel & Power BI skills are also of benefit
• Proficiency in SQL to leverage our custom query language built on similar syntax.
• Customer journey mapping.
• A recognised Sigma methodology certification would be highly advantageous.
• An understanding of the impact digital transformation can have within an organisation.
• Contact center, customer service or conversation analysis.

Preferred Skills:

• Good oral and written communication skills.
• Strong analytical and problem-solving capabilities with meticulous attention to detail.
• Good interpersonal skills.
• Ability to work effectively within multidisciplinary project teams.
• Self-motivated.
• Effective time management of tasks and workloads and being able to multitask is key.
• Excellent understanding of best practices/ Knowledge of project management methodologies.

Additional Project/Soft Skills:

• You are a creative problem solver
• Positive attitude and self-motivated
• Extremely detail-oriented and also able to see the big picture
• Excellent written and verbal communication skills and presentation ability
• Strong presentations skills 
• Strong problem-solving skills with creative approach

Benefits/Culture @ Digit88:

• Comprehensive Insurance (Life, Health, Accident)
• Flexible Work Model
• Accelerated learning & non-linear growth
• Flat organisation structure driven by ownership and accountability.
• Global Peers - Working with some of the best engineers/professionals globally from the likes of Apple, Amazon, IBM Research, Adobe and other innovative product companies
• Ability to make a global impact with your work, leading innovations in Conversational AI, Tele-Medicine, Healthcare and more.

You will work with a founding team of serial entrepreneurs with multiple successful exits to their credit. The learning will be immense just as will the challenges.

This is the right time to join us and partner in our growth!