BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.
Job Overview
We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.
Qualifications and Skills
1 to 3 years of experience in a Renewal Specialist or similar role
Strong understanding of software solutions and the renewal process
Excellent communication and interpersonal skills
Customer-centric approach with a focus on delivering high-quality service
Ability to build and maintain relationships with customers
Strong problem-solving and negotiation skills
Ability to work collaboratively in a cross-functional team environment
Proficiency in CRM software and MS Office
Attention to detail and strong organizational skills
Roles and Responsibilities
Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction
Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues
Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions
Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns
Track and monitor customer accounts, identifying opportunities for upselling and cross-selling
Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities
Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning
Maintain accurate and updated customer information in the CRM system
Skills:- Antivirus, Cyber Security, Web application security and IT project managementSign up for our newsletter to stay up to date with new jobs posted on Profilehunt
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