Product Manager Sales Operations

This role will be part of the Commercial excellence (Sales Operations) stream within the Customer Success team. The team is responsible for systems/tools used by our Customer Support + Commercial branches across OLX Europe and more specifically this role is focused on Advertising Sales. You will work closely with our Advertising Sales stakeholders and together with your team you will be responsible for defining the AdSales vision and roadmap for our existing CRM system and tools to streamline their process and reach together the strategic OLX goals. Based on this vision, working with cross functional teams, you will review the challenges and guide the team to build or maintain new processes and features - from the conceptualisation phase and testing of MVPs to generating insights, iterating, scaling the features and adopting them well by the users. The main platform that will be used by the AdSales team is Salesforce Sales/Service Cloud and your role will be key in leveraging this platform to grow their performance.

What you will be doing:

• Define and drive the strategy of the current CRM system for AdSales
• Build up a game-changing roadmap based on company strategic initiatives
• Work with the Commercial Stream pack and our vendors to deliver features that impact OLX revenue on one hand and delight the Advertisement customers on the other hand
• Build and prioritize hypotheses, initiate user research and work with product analysts, data scientists, tech leads to understand the challenges and verify ideas
• Help the team to understand, detail and structure the Stakeholders’ business/functional requests. 
• With a continuous improvement mindset, build & refine the delivery and opportunity validation backlog and define success metrics
• Understand the way Advertisement, Sales and Operations teams work with different types of customers- from lead, account management till invoicing and billing.  
• Ensure that AdSales adoption and impact is met against pre-established success metrics using insights and satisfaction scores, working closely with the operations teams.
• Build high quality scalable features that enable future growth and expanding to other business units
• Maintain a level of documentation of processes and projects within the stream

Your Profile:

• Extensive experience as a business analyst or product management - ideally within an international set-up and at a high-traffic consumer Internet or e-commerce company.
• Good understanding and experience of CRM (preferably Salesforce) , how Sales teams work, Sales KPIs , targets & performance . Preference working as a Salesforce functional consultant
• UX focus across Sales, Customer Support and/or Advertising Sales
• Ability to indirectly influence across an organization
• Great storytelling skills
• Success driven – you know how to define and measure success metrics
• Curiosity – initiative to dig into the why, what & how
• Capable to articulate small details into one big picture 
• Experience in hypothesis and data based product development, e.g. user and market research, validating ideas, experimentation, A/B testing, usability testing, data analysis
• Capability to understand technical concepts and discuss technical topics with development teams and vendors. You are not looking at product development as a feature factory and you can balance speed vs. quality
• Experience working with agile product development teams
• Excellent written and oral communication skills. Proficient English is required
• Understanding of AD Sales products and revenue streams is highly desirable

What we’ll give you:

• Outstanding opportunity to become a part of an international team of committed people learning from one another and contributing to the global Naspers Classifieds success.
• Great place to learn and develop within fast-growing, global classifieds leader which opens further career opportunities in diverse world of OLX and Naspers
• Fun and informal environment where getting stuff done and enjoying the ride is far more important than rules and hierarchies
• You will have perks like company self-service, food supply, bonus system for good performance, and others

About Us

OLX Group is one of the world’s fastest-growing networks of trading platforms, serving 300 million people every month and operating in 30+ countries across 5 continents. We shape the future of trade to unlock the hidden value in everything. We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more. With more than 20 well-loved local brands including  OLX, Otomoto, and Property24, our solutions are built to be safe, smart, and convenient for our customers. We are powered by a diverse workforce of 10,000+ talented individuals, together building an inclusive culture around the world. We have the strong financial and operational backing of Prosus, one of the largest consumer internet groups in the world.

We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.