Manager - Solutions Engineer

About Us: 

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. 

Want to learn more? Check out our year-in-review: https://blog.gohighlevel.com/highlevel-2022-year-in-review/ and visit our website www.gohighlevel.com

Who you Are:

As a Solutions Engineer Manager, you will be at the forefront of value-driven conversations with prospective clients. You will be someone who is passionate about solving problems, nurtures prospective customers, loves all things data, and is looking to make a high-impact role in a high-growth startup. As a Solutions Engineer Manager, you will be responsible for working with our customer-facing teams to drive win-win scenarios for internal and external stakeholders. In order to succeed in this position, you must have a solid technical understanding of HighLevel's platform, combined with the ability to build rapport with potential customers, and the ability to build and lead a successful team.

Additionally, you are a passionate people leader who jumps at the opportunity to create repeatable consistent business processes. You’re searching for your chance to support a team of people who guide prospective customers to achieving their business success with the HighLevel platform. You will lead a team that provides world class engagement the moment a prospect starts their trial of the HighLevel platform. You will create a results based atmosphere that allows for autonomy on some projects and fosters collaboration on others. In this role, you will create a team of subject matter experts that our prospective customers will look to for answers on how the HighLevel platform fits into their business strategy and how to make them successful. Our Manager of Solutions Engineer will tie it all together with a team of people who embrace an all hands on deck attitude.  

What You’ll Do:

• Hire, train, mentor a team of Solutions Engineers who engage and nurture new customer relationships. 
• Align and create processes, reports, and operating procedures that ensure the HighLevel SEs can articulate how the HighLevel Platform will impact the customer’s goals, needs and objectives.
• In partnership with the Head of Expansion, designs and recommends sales programs and sets short & long term strategies. 
• Responsible for managing and directing the team to achieve sales goals. 
• Develop a strong rapport with an established team of Solutions Engineers, along with a variety of business teams, departments, and leaders across the business. 
• Occasionally engage with a pipeline of new business customers through inbound customer engagement.
• Regularly balance the expectations of a team with individual duties and responsibilities. 
• Learn, understand, and be able to articulate the Value Proposition of the HighLevel platform to impact conversion to trial metrics. 
• Consistently provide constructive and subjective feedback and performance evaluations while fostering a high performance culture that inspires the desire to succeed. 
• Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals.
• Exercise judgment in developing and implementing methods and techniques to obtain desired results following industry best practices
• Support other initiatives, as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This section includes: Experience, education, certifications, programs, etc. that the individual who joins us needs to have. 

What You’ll Bring: 

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
• 4+ Years of previous experience in a Management or Leadership capacity preferably in Customer Success, Sales Development, Account Management or Tech Support
• Minimum of 5 years progressive Sales Experience required, preferably in a SaaS Industry role
• A strong technical aptitude to help our users succeed with the HighLevel software
• Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Experience working with and or ability to learn the use of various CRM Systems
• Working Knowledge of the following applications strongly preferred
• Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media
• Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
• Ability to develop and maintain deep knowledge of customers, data, business, and markets
• Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
• Ability to pass a pre-employment background check

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!