- Experience in building or implementing requirements on ZOHO CRM plus products, Zoho Creator, Zoho Projects, Zoho Work-drive, Zoho one
- Experience in writing Zoho custom functions, with a deep understanding of Deluge, preferred
- Experience and knowledge of relational databases including work with MongoDB, or other common RDBMS
- Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business
- Participate in requirements-gathering sessions with business users
- Document requirements for new features, data capture, process functions, reports, and training
- Functional and System Knowledge
- CRM customization and assisting CRM Implementation
- Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps
- Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps
- Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator.
- Understand system integrations and dependencies
- Analyze the impact of changes on systems and integrations
- Process mapping and workflow creation
- Must have a Functional & Technical Understanding of Zoho applications.
- Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management.
- Understand requirements by function and setup processes in Zoho
- Ensure smooth running of existing applications and handle any kind of challenge being faced by the team
- Setup knowledge for users by the team, to learn and execute their set of processes
- Identify opportunities for integration with external apps
- Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues
- Train users to utilize their specific Zoho apps for their use case
- Planned, implement, and manage process change initiatives with respective department heads.
- Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc.
- Act as internal Zoho Support desk to troubleshoot queries/issues.
- Conduct monthly reviews with teams to understand adoption/improvements
- Plan, implement, and manage process change initiatives with respective department heads
- Use data and reports to make evidence-based decisions to increase Zoho adoption
Desired Candidate Profile
- Excellent communication skills.
- Minimum 3 years experience in Zoho Application.
Skills:- MongoDB, Relational Database (RDBMS), Deluge, Zoho Work-Drive, Zoho One, Zoho, Zoho CRM and Customer Relationship Management (CRM)
- Hands-off experience/inclination to work with Zoho applications.
- Configuration on Zoho CRM, Desk, Project
- Workflow / Custom Functions / Blueprint configuration on Zoho.
- Understanding of Business Processes