Profilehunt | Technical Support L1

About

Hello,

Greetings for the day !!!

We are hiring "Technical Support L1 - AD & Exchange" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Technical Support L1 - AD & Exchange

Experience Level: 2+ Years

External Skills And Expertise

Skills & Knowledge Required:

 Document partner interaction, troubleshooting, and results in a clear
and concise manner.
 Monitor alert dashboards and Maintain Alert and Ticket SLA and
ensure their SLO are achieved.
 Interact with partners to provide support via phone and ticket system
and answer user inquiries regarding the alerts.
 Diagnose and troubleshoot issues related to MS Patching, AD,
Exchange, Mail Flow Monitoring, and Device Down based on the
alerts generated on Windows Servers.
 The candidate has to work 24*7 shifts.

Duties & Responsibilities:

 Must have knowledge of Good Communication, Window Server & MS
Patching.
 Organized, detail-oriented, and self-motivated.
 The ability to effectively communicate through phone, chat, and email
is required.
 Server level technical skills: server builds and administration, support,
virtual environment administration.
 Ability to work on multiple issues simultaneously in a fast-paced
environment.
 Ability to work within a team environment as well as work
independently, while maintaining a high level of efficiency

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location:

Mumbai - Andheri

Skills:- Active Directory, Microsoft Exchange and Microsoft Windows Server

Technical Support L1 - AD & Exchange

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