Technical support Engineer or Product support Engineer

**About Signzy**

Signzy is an AI powered RPA platform for financial services. No matter how complex your workflow or operational complexity, Signzy is able to completely automate your back-operations decision making process into a real-time API. This is possible due to a combination of Nebula - Our no code AI model builder and our Fintech API Marketplace of over 200+ APIs. Today we work with over 90+ FIs globally including the 4 largest banks in India and a Top 3 acquiring Bank in the US. Globally we have a strong partnership with MasterCard and offices in New York and Dubai to serve our customers in the 2 geographies. Our Product team of 120+ people is building a global AI product out of Bangalore.

**Working at Signzy**

At Signzy we breathe software and exploit the latest technologies to create the most amazing products. We comprise a tech-savvy team and are backed by investors who are enthusiastic about creating solutions using technology.

This is an invitation to be a part of the future!

**Job Description**

* Diagnose and troubleshoot technical issues within agreed time limits

* Research and identify solutions to software issues

* Ask customers targeted questions to quickly understand the root of the problem

* Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

* Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

* Provide prompt and accurate feedback to customers

* Ensure all issues are properly logged

* Document technical knowledge in the form of notes and manuals

* Prioritize and manage many open cases at one time

* Provide support, including procedural documentation and relevant reports

**Job Requirements**

* Good understanding of computer systems, mobile devices, and other tech products

* Hands on experience on On-premise & Cloud deployments and Linux

* RHEL/CentOS and Debian/Ubuntu

* MongoDB and Oracle,

* Strong understanding of Networking and TCP/UDP protocols

* AWS (Covers S3)

* Excellent problem-solving and communication skills

* Ability to provide step-by-step technical help, both written and verbal

* Ability to diagnose and troubleshoot basic technical issues

*Ability to Diagnose issues and provide proper feedback to relevant tea

* Bachelor’s degree in Information Technology, Computer Science or relevant field

* Startup experience is a plus