Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
Wireless LAN technologies
Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
Excellent listening skills.
Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
Ability to work with minimal supervision.
Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.