Ownership of Project Delivery utilizing Services resource
Produce and/or accept Statement of Works as suitable for Project Delivery
Ensure successful handover from Project Delivery to Support
Manage product availability in order to manage Client expectation and ensure overall Client satisfaction.
Set Project budgets
Create and maintain high quality documentation for both Client and internal systems on a multitude of levels from pre-sales additions through to Project documentation.
Close liaison with Sales and Logistics teams regarding procurement for each Project.
Work closely with other teams to provide accurate, timely cost and budget information for all Projects.
Help to shape and then deliver RFA’s Project Management methodology utilizing Best Practice.
Actively participate in the operation of change management within the Project environment and consider impacts (at all times) in the delivery of said changes to the Project scope, systems and service.
Manage Project issues, stage boundaries and changes
Perform other duties as assigned.
Qualifications:
Educated to degree level or equivalent experience in a relevant role
Financial Service experience preferred.
Current Project Management accreditation e.g., Prince2/Agile
Strong Customer orientation and focus
Excellent organizational skills
Experience of interpreting business requirements and considering the impact on IT services
Demonstrable experience of producing / completing Projects and documentation often in very aggressive timescales
Able to work on own initiative and as part of a team
Strong ethos of process adherence and the ability to instil in others
Advanced Logical approach to delivery and Problem-Solving skills
Excellent communications skills both verbal and written, ability to communicate with Clients at all levels in a professional manner, able to explain complex Project requirements in a clear and concise manner
Strong personality with the ability to deal with individuals at all levels within and external to RFA
Able to use logic/reason to identify strengths and weaknesses of solutions and apply most effective resolution methodology.
Excellent active listening and written and verbal communication skills.
Able to demonstrate a sense of urgency while acting in a professional, calm manner ensuring excellent Client support.
Expert in Project Management and Project delivery within IT environments.
Extensive experience in running concurrent multiple Projects, including performing as a Technical Project Manager.
Extensive experience of producing and maintaining all Project related documents including (but not limited to) Highlight reports, Risk Logs and Lessons learned.
Demonstrable experience in successful Project Delivery, preferably within a reseller or Managed Service environment.
Firm grasp of risk management/mitigation and its control in order to successfully deliver Projects on time and to (or under) budget.
Broad knowledge of IT and how it is successfully deployed in a business environment
Knowledge of Microsoft systems (E.g., AD, Exchange, Group Policy, SharePoint, SQL)
Understanding of networking technologies: firewalls, routers, switches, and general cabling
Excellent knowledge of Desktop and Server infrastructure and an understanding of the challenges in its delivery.
Able to stay abreast of changes and updates in relevant technologies.