Sr. Product Specialist

Keka

Posted: 2 days ago

Company Website
https://cutshort.io/jo...
Position type
full time
Job source
Cutshort
Category
programming
Remote
No
Salary
8 - 10 lacs/annum
Job location
Bengaluru (Bangalore)
About

About Keka

 

Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

 

A Product Specialist is someone who has firsthand knowledge about our platform and can configure and customize the platform as per the business requirements of our customers.

 

What we are looking for in you:

 

  • The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must.
  • You would be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must.
  • While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
  • The role requires dealing with complex payroll calculations, so being good with numbers is a must.
  • Leadership and organization skills will help boost your career shoot faster in this role.

 

Roles and responsibilities:

 

  • Being able to understand customers' HR/Organization requirements and design a solution using the Keka platform that meets these needs.
  • Measure product usage metrics and assist businesses in increasing product adoption.
  • Develop customer relationships with the goal to promote platform adoption and retention.
  • Identify bottlenecks in the operations and come up with improvements and process optimizations.
  • Communicate with customers effectively through the mail, chat, and voice channels.

 

Skills:- Customer Support, Onboarding, Customer Success, Escalation management, Customer Retention, chat support, email support, call support, payroll and HCM software

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