Senior Account Manager

Summary

GumGum is a contextual-first global advertising technology company that captures people’s attention, without the use of personal data. We believe that a digital advertising ecosystem based on understanding a consumer’s active frame of mind rather than behavior builds a more equitable and safer future for consumers, publishers and advertisers alike. Founded in 2008, GumGum is headquartered in Santa Monica, California and operates in 19 markets worldwide. For more information, visit gumgum.com.

The Senior Account Manager is a leader in our Account Management team and is a critical role in working directly with our advertising agency partners to execute campaigns to meet client targets.  The role supports our senior sales team to ensure that all aspects of campaigns are performing above client expectations while updating, educating and building relationships with advertising users. 

The Senior Account Manager facilitates the management of all aspects of the campaign internally working with our design teams, the advertising operations team and our sellers while providing GumGum clients with an industry leading end-to-end experience. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes.

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN. This role requires candidates to work in pacific standard time.

Responsibilities

• Support new business development
  • Support Sales in managing and executing strategic sales opportunities 
  • Work with sellers to plan, manage, implement and execute sold advertising campaigns
  • Keep incremental top of mind and work closely with AdOps to make sure we can secure additional revenue
  • A keen focus on rebuy/renewal opportunities among existing campaigns

• Coordinate internal teams and execute on sold campaigns
  • Work with sellers to plan, manage, implement and execute sold advertising campaigns
  • Work in tandem with clients and internal teams to traffic assets/creative/tags for campaign set up
  • Review campaign performance daily to ensure performance is trending to achieve KPIs. Meet with Ad Ops to suggest campaign optimizations
  • Present campaign performance and updates to client or sales team and communicate optimizations to achieve goals
  • Discover new opportunities for growth among existing campaigns
  • Assemble campaign wrap decks and final reports to highlight performance and learnings

• Execute on internal processes
  • Review and approve IOs and billing reports to ensure correct and timely billing occurs
  • Provide feedback on internal processes and proactively provide recommendations on how to make the day-to-day of Account Managers more efficient.

Minimum Qualifications

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• 3+ years of experience in the digital media field, preferably in online verticals - Account Management, Media Planning,  Customer Service.
• Extreme attention to detail
• Excellent written and verbal communication skills
• Intermediate PowerPoint, Excel and Word skills
• Familiarity with Atlas, Doubleclick, Comscore, Sizmek, MOAT, Integral Ad Science, Millward Brown, Salesforce, Nielsen, DoubleVerify and JIRA
• Proficient with online advertising terms, concepts, and revenue model
• Able to manage a variety of client needs while delivering on GumGum’s reputation for excellent customer service 
• Diplomatically manage various stakeholders both internally and externally while delivering on client expectations
• Ability to balance competing demands in a high pressure environment to deliver on deadlines
• Highly self-motivated team player, is able to coach and train other team members in processes
• Can receive feedback without being defensive and always seeks to learn more
• Self organized and proactive. Uses Initiative to go above and beyond and deliver on client needs

Benefits & Perks

• Medical Coverage including 100% premium coverage for employee + spouse/family 
• Vision Coverage including 100% premium coverage for employee + spouse/family
• Dental Coverage including 100% premium coverage for employee + spouse/family
• Flexible Spending Account (FSA)
• Employer-Matched 401(k) Retirement Plan
• Life Insurance and AD&D
• Business Travel Accident Insurance
• Short-Term and Long-Term Disability 
• Stock Incentive Program (role dependent)
• Paid Parental Leave - Birth parents can receive up to 16-18 weeks for birth recovery and baby bonding. Non-birth parents can receive up to 10 weeks for baby bonding
• Transitional Return-to-Work Schedule 
• Modern Family Support: Cleo App
• Employee Assistance Program
• Legal and Identity Theft Protection
• WFH Stipend 
• Wellness Reimbursement 
• Flexible Time Off 
• Veterinary Discounts
• WeWork Monthly Pass
• Pet friendly organization - We love our fur babies! Check us out on Instagram @dogsofgumgum
• Incredible work/life balance with a collaborative and friendly work space
• A team that has transitioned to remote work impressively, and remains highly collaborative and connected
• GumGum Gives Back volunteering opportunities
• Virtual company events and (optional) in-person celebrations
• Virtual monthly team bonding events
• Anniversary recognition and awards

Career & Development Focus

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
• Opportunities to pursue business related side projects and yearly Hackathon
• Highly encouraged to contribute to open source software, including our own open source software
• Environment of learning from peers, including meetups, presentations and blog posts
• Opportunity to work with cutting edge technology
• Life Skills sessions - geared towards the whole life/ health / person
• Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation 
• The VOICE Coalition - through our council committee, The VOICE Coalition’s mission is to build an equitable, supportive, and inclusive culture where all voices are heard and all differences are celebrated through thoughtful, engaging, and authentic programming and community involvement. We’ve created awareness and appreciation for our employees through Hispanic Heritage month, Women of GumGum, Asian Pacific American, GG Pride, etc.

Follow us on our socials...
Our Instagram: @gumgum & @dogsofgumgum
Follow us on LinkedIn: gumgum
Tweet us: @gumgum
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