Project Manager

A few words about us :

We are a bunch of entrepreneurs, technocrats and designers, who envisioned long back how different types of software apps would get intertwined and empower us in our workplace, lifestyle and daily life. With this vision, Facile team works hand to hand with Startup's, Product Development and Enterprise customers in domains such as, B2B Software-SaaS, Social Software, FinTech, EduTech, Deep-Tech, HRTech, AgriTech, Mobility, Retail, Education, Commerce, Healthcare. We are passionate about visualizing challenging business cases, design desired outcome, craft technology architecture using cutting edge tech stack and develop the nuts-bolts to deliver awesome user-centric scalable mobile web applications.

As Facile Product Manager you will help support management of our core customer-facing software products, at the direction of the VP of Product. You will be responsible for oversight of dev related tickets in our support desk-including management and prioritization of bugs, oversight and management of our outsourced development teams, as well as supporting product management needs. You should be hands-on technical enough to dig in to support issues to provide clear insights into reproduction steps, errors, and to provide guidance for developers. Direct experience and knowledge of outsource and project management is strongly preferred, as you will be interacting regularly with both our US staff and outsourced teams in Europe and Asia.

Duties :

- Oversee technical support tickets, triage support tickets that are bug/dev related, and manage and communicate back to the client support team as issues are addressed by development

- Manage outsourced development teams, through project management processes, such as SOW agreements, schedule and task management, risk and mitigation techniques, regular status reports, and conducting QA/acceptance of deliverables

- Participate in daily team standup, providing decision making and direction to dev resources in areas you are responsible for

- Create project/product artifacts such as detailed requirements, use cases, acceptance criteria, guides, mockups and supporting diagrams or ancillary documentation as required for successful product releases

- Participate in backlog grooming and sprint planning meetings, being prepared to discuss requirements of tasks, and prioritization based on data and customer needs

- Research and understand business cases as needed, translating them into user stories and technical requirements

- Assist in writing of test cases, support testing processes and evaluate results - Collaborate with marketing to help write detailed release notes

- Collaborate with support to help write detailed training documentation

Responsibilities :

The successful candidate should exhibit a reasonable subset of the following skills and abilities :

- Product Support Knowledge - understand the importance and process of evaluating and prioritizing product support issues to a development team.

- Project/Outsource Management Knowledge - understand process of successful project management to meet deliverables on time and on budget.

- Product Management Knowledge - understand the product management processes, including requirements gathering and user story writing.

- Experience in overall architecture of software applications for products and solutions.

- Experience with contemporary SDLC tools similar to our adopted choices of Jira, Github, Travis CI, Zendesk etc.

- Excellent Communicator - Able to facilitate meetings and present findings clearly, articulating with stakeholders to obtain buy-in. Collaborates with the internal team and with the business. Strong written and verbal communications skills in English.

- Product / User Interface Design Skills - working knowledge of best practices from a human factors and usability perspective a plus.

- Zeal to pursue perfection from yourself, your customer(s), your team and your product.

- Energetic with a good, positive attitude. Quick learner and excellent team player.

- Desired - Experience with Salesforce tech stack, ideally including Salesforce Mobile SDK for use in a large structured Javascript/React HTML5 application

- Ability to split work day and spend consistent regular evening time w US West Coast team members.

Education and Experience :

- Bachelor's or Master's degree in Computer Science, Business, or equivalent preferred

- Project and outsource management experience strongly preferred

- Relevant work experience to meet Qualifications

What's in it for you ?

- Flexible and supportive Environment where you can make your own ideas reality & Drive your own career

- Opportunity to work for large multinationals and other leading companies across the globe.

- Together with the Facile team you will develop the business, not only from a technical perspective, but also from a customer perspective. You will also get the chance to grow and learn with our outstanding colleagues.

At Facile we care about each other and the world around us. We always wish our employees to have fun and learn new things every day!

Know more about Facile :

- https://bit.ly/39gfQl3

- https://bit.ly/3695WQ6

- https://bit.ly/3pgNsEN