Performance Marketing Specialist

Role: Customer Success & Ad Ops 

Location: Bangalore & Mumbai, India

About the company:

Founded by entrepreneur Rajiv Dingra, RD&X Network is a technology company offering transformational martech, adtech, and deep tech products and solutions to drive creative, media, data, and business transformation, helping global businesses become real-time, disruptive, and thereby achieve exponential growth. We are a geography agnostic, hybrid work culture, and agile company which is focused on a forward-looking work culture. We have some of the best industry talents on board and we identify ourselves as Transformists. We believe that transformation is not just for business, but for our people too. To know more, visit www.rdandx.com

To know about the products that we are building, you can take a quick glance at our website: www.rebid.co

Our Team:

We are a small, focused, and collaborative team

New members quickly take on responsibility of larger parts of the application

While your focus may be on one part of our technology stack, we know that engineers love to learn, and we encourage you to continue to learn all of our tools

We are gunning for a hybrid work culture as we truly believe that everyone can perform in any environment with a deep sense of belonging and a community to deliver results that we can be proud of.

Come aboard, because we are building a flying jet 🚀 while in a take-off mode. And the jet is a supersonic one! 😊

Customer Success & Ad Ops Executive:

Fueled by our customer and business growth, we’re looking for Customer Success Executive to run and grow relationships with our customers, ensuring they are successfully adopting the product. 
The goal of our Customer Success Executive at ReBid is, simply, to help our customers achieve marketing and advertising growth using our platform. They do so by partnering with the ReBid Customer Success Team and other cross-functional partners to onboard, train, and provide day-today support for our customers. Since we partner with clients to help them automate their marketing and advertising, our Customer Success Executive need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of ReBid and the Various integrations we have with walled gardens and programmatic DSPs

Responsibilities:    

• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs

• Be an expert on the ReBid platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues

• Managing client’s advertising budget and driving success

• Be a subject matter expertise in digital advertising for our customers, guiding them on how to drive growth for our customers

• Perform deep data analysis to answer the client’s strategic questions, and drive action

• Move the needle with respect to the client’s KPIs and continuously showcase the value of ReBid platform throughout the engagement period

• Collaborate with our internal teams to shape new features

• Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction

• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

Skills and Experience:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 1-4 years of professional work experience prefered
• experience in running media and advertising engagement with customers, in a consulting/agency role prefered
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Excellent presentation and communication skills including both oral and written
• Google Ads/Facebook Ads/Linkedin Ads Certification prefered
• Track record of retaining and renewing Enterprise customers in the SaaS space. 

Skills:- Google Adwords, Facebook Marketing, Twitter, LinkedIn, Digital Marketing and Social Media Marketing (SMM)