Customer Sucess

About AiSensy

We at AiSensy, are building end-to-end WhatsApp based Marketing, and Engagement Platform for Enterprises & growing SMBs.

Businesses can Broadcast messages, Automate Notifications and Solve for support using AiSensy. AiSensy was launched in 2020 as a product of Triny (Running since 2017) and is growing at 70% MoM.

Why AiSensy?

AiSensy is building for the next wave of WhatsApp Engagement between Businesses and Users. We aim to solve WhatsApp Engagement for Millions of Businesses with their users and are quite onto it! We're looking for energetic and growth oriented individuals who believe in the mission and would love to join the FORCE.

1500+ Paying Customers

100mn+ WhatsApp Messages done between Businesses and Users via AiSensy

Working with top brands like Skullcandy, Vivo, Rentomojo, BYJUS & more

High Impact as Businesses drive 25-60% Revenues using AiSensy Platform

Mission-Driven and Growth Stage Startup

What We Want You To Do

Manage a portfolio of Strategic and Enterprise customers.

Develop a full understanding of the AiSensy suite of products, including:

The value proposition and sales messaging

Best practices for deployment and maintenance

Out of the box reports

Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team

Collaborate with the Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished

Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the AiSensy product

Assist the customer with the creation and ongoing adoption of their Roadmap and supporting Use Cases to drive value from AiSensy products

Advocate for the customer’s needs cross-departmentally

Educate customers on new platform and application capabilities

Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed

Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform

Effectively communicate and collaborate with the Account and Customer Success team members to improve customer outcomes

Act as the CS owner for the portfolio of customers assigned, ensuring regular updates, issues, actions and escalations are managed appropriately

Manage the appropriate metrics through tools set forth by company

Work allocation and management of day-to-day work of the team

On-time delivery of service with absolute best quality

Supporting and mentoring of the team

Be first point of escalation for your team members.

Providing necessary support to your reporting manager

Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis.