Customer Success Associate

SiteRecon

Posted: almost 2 years ago

Company Website
https://cutshort.io/jo...
Position type
full time
Job source
Cutshort
Category
programming
Remote
No
Salary
5 - 11 lacs/annum
Job location
Faridabad
About

About SiteRecon

 

SiteRecon is helping enterprise customers in the US scale their sales teams by automating a key part of the process. We are working with property maintenance contractors and automating property mapping and site visits through our platform, giving back time, speeding up their sales process, and increasing profitability. We are building the next generation property intelligence platform on our mission to revolutionize how businesses make decisions in North America.

Our forte lies in using GIS technology to create highly intelligent map data for any piece of land or property required by our customers. We have improved the time taken for a key process from days to hours; now, we are building a team to complete the process within minutes using deep learning.

 

Click on the links to know more about us & our team:

About Us: https://order.siterecon.ai/about-us

About Team: https://order.siterecon.ai/team

 

Position Description:

We are looking for a Customer Success Associate who will work within a CS team to play a contributing and important role in building a culture of constant improvement in the world of agility, challenge the customer status quo, and find a way to inject speed into processes to ensure customer value realization with Siterecon, while fostering exception long-term relationship at the customer level.

 

The role will work together with Sales and Solution Engineering teams to engage with customers, starting pre-sales , focus on risk assessment, develop risk mitigation strategies and bring best practices to the customer to set them up for success.

 

Responsibilities Include

 

  • Play a contributing role in the takeover of the customer account after the deal is closed to become the touchpoint of all future support
  • Be the voice of the customer.
  • Customer Onboarding sessions to get the team signed up and started with ordering properties within the first week of deal closing
  • Continuous training of customers for newly released products and features
  • Keep a steady and increasing weekly order quantity by the customers
  • Ensure that customers are not inactive for long periods of time
  • Gather feedback on product, data, and service
  • Conduct case studies and sessions and get quotes, referrals, and appreciations
  • Provide necessary customer connections related to trials and demo to expedite the conversion
  • Proactive custom requests handling to avoid post-delivery feedbacks
  • Influence the mindset of customers by challenging the status quo and constantly deliver innovation to grow our customer’s business
  • Work with internal cross-functional teams (product, sales, marketing, product marketing, support, etc.) to ensure customer's issues/solutions are addressed.
  • Provide actionable insight to decision-makers to influence strategy and performance- Ability to effectively prioritize and execute tasks in a fast-paced environment
  • Ability to read, analyse and report customer & Industry trends to facilitate business alignment to ever evolving business environment
  • Define clear goals for all aspects of a project and manage their proper execution
  • Knowledge of industry recognized best practices for Customer Success

 

Preferred Qualification & Skills:

 

  • Candidates should have 1 year or at the least, close to a year of experience with clients in North America (US & Canada), UK, or Europe.
  • Experience and/or understanding of Customer Success teams is preferred
  • Excellent written and verbal communication skills - needs to be very comfortable and fluid with English.
  • Innovative problem solver and a digital champion, who can advise the customer on new solutions based on customer roadmap and long-term strategic goals.
  • Experience applying information technology solutions to complex business challenges.
  • Collaborate with other teams across the Siterecon organizational system (e.g. Professional Sales,Operations team,Technical Support, Product development & engineering, etc.) to champion your clients’ needs & success.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
  • Startup / scale-up experience at a similar 'stage' organisation (Preferred).
  • A confident communicator with an executive presence, able to clearly explain the program to non-technical and technical audiences.

 

General Skills

  • Excellent written & verbal communication skills
  • Planning, Decision Making, Staffing, Process Improvement
  • Excellent interpersonal and teamwork skills
  • Should ensure a high level of quality in process deliverables
  • Self-driven, proactive, hardworking, team-player with a good sense of humour
  • Should be open to work in any shift timing

 

Leadership Qualities

 

  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
  • URGENCY: Ability to move fast and drive business value and results
  • TRUST: Trust the company’s core values
  • ADAPTABLE: Excels in high levels of uncertainty and change

 

Benefits:

  • Medical insurance
  • Employee's Provident Fund
  • Equity awards
  • CSM Incentives
Skills:- Customer Support, Customer Success, Customer Retention, Voice of the customer, Communication Skills, B2B Marketing, Onboarding and Training management

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