Customer Success Architect

Qrata

Posted: 11 months ago

Company Website
https://cutshort.io/jo...
Position type
full time
Job source
Cutshort
Category
programming
Remote
No
Salary
---
Job location
Gurugram
About

As a CSA at the company, you will work in a customer-facing environment to drive business value and customer growth, through technical account leadership. CSAs are influencers and thought-leaders who guide customers according to industry and the company's best practices, related to connectivity, authentication, authorization, and auditing of infrastructure access. Additionally, CSAs partner with decision-makers and coach technical champions within customer organizations on how to satisfy complex and challenging security requirements. CSAs are the glue that connects the technical depth of our Product & Engineering organizations with our field teams and customers.


An ideal candidate will have a successful track record in technical customer engagement, and will have demonstrated the ability to become a trusted advisor to technical and business leaders, alike.


What You’ll Be Doing:

  • Establish and maintain a deep understanding of the overall the company's solution and the competitive landscape
  • Deliver relevant product presentations, demonstrations, evaluations, workshops, and proofs-of-value to key customer stakeholders
  • Work closely with customers to help shape their vision & strategy for improving all aspects of their infrastructure security posture
  • Advise customers on how to best adopt the organization to achieve their objectives, and drive measurable value
  • Partner with Customer Success Managers to collectively own a portfolio of key customers
  • Collaborate ​with​ Product​ & Engineering to​ ​translate​ customer ​business​ needs ​into​ ​technical solutions​ ​and​ ​new​ ​product​ ​requirements
  • Develop customer-facing documentation and guides around Teleport best practices



What You'll Bring:

  • 5+ years experience in customer-facing, solutions engineering, technical services, consulting or customer success roles.
  • Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus.
  • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
  • A strong understanding of Linux server administration
  • A strong understanding of Kubernetes
  • The ability to architect solutions through whiteboarding and diagramming with customers.
  • Experience developing customer-facing content such as guides, best practices documents and reference architectures.
  • Excellent presentation skills and comfort in presenting to both technical and non-technical audiences.
  • Outstanding verbal and written communication skills
  • Ability to travel approximately 25%, when it is safe to do so

Essential Qualifications:

  • Comfortable working in a fast-paced and dynamic environment
  • Experience working in the Security or DevOps domains
  • Knowledge or experience in DevOps, DevSecOps deployments or CI/CD tools
  • Collaborative and team-focused, with a willingness to take initiative
  • Experience guiding enterprise organizations through transformational change in technical domains.


Skills:- DevOps, SSH, PKI, 2FA, SSO, SAML, OIDC, RBAC, Linux/Unix, Kubernetes and CI/CD

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