As a CSA at the company, you will work in a customer-facing environment to drive business value and customer growth, through technical account leadership. CSAs are influencers and thought-leaders who guide customers according to industry and the company's best practices, related to connectivity, authentication, authorization, and auditing of infrastructure access. Additionally, CSAs partner with decision-makers and coach technical champions within customer organizations on how to satisfy complex and challenging security requirements. CSAs are the glue that connects the technical depth of our Product & Engineering organizations with our field teams and customers.
An ideal candidate will have a successful track record in technical customer engagement, and will have demonstrated the ability to become a trusted advisor to technical and business leaders, alike.
What You’ll Be Doing:
- Establish and maintain a deep understanding of the overall the company's solution and the competitive landscape
- Deliver relevant product presentations, demonstrations, evaluations, workshops, and proofs-of-value to key customer stakeholders
- Work closely with customers to help shape their vision & strategy for improving all aspects of their infrastructure security posture
- Advise customers on how to best adopt the organization to achieve their objectives, and drive measurable value
- Partner with Customer Success Managers to collectively own a portfolio of key customers
- Collaborate with Product & Engineering to translate customer business needs into technical solutions and new product requirements
- Develop customer-facing documentation and guides around Teleport best practices
What You'll Bring:
- 5+ years experience in customer-facing, solutions engineering, technical services, consulting or customer success roles.
- Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus.
- Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
- A strong understanding of Linux server administration
- A strong understanding of Kubernetes
- The ability to architect solutions through whiteboarding and diagramming with customers.
- Experience developing customer-facing content such as guides, best practices documents and reference architectures.
- Excellent presentation skills and comfort in presenting to both technical and non-technical audiences.
- Outstanding verbal and written communication skills
- Ability to travel approximately 25%, when it is safe to do so
Essential Qualifications:
- Comfortable working in a fast-paced and dynamic environment
- Experience working in the Security or DevOps domains
- Knowledge or experience in DevOps, DevSecOps deployments or CI/CD tools
- Collaborative and team-focused, with a willingness to take initiative
- Experience guiding enterprise organizations through transformational change in technical domains.
Skills:- DevOps, SSH, PKI, 2FA, SSO, SAML, OIDC, RBAC, Linux/Unix, Kubernetes and CI/CD