Please read the job description very carefully before applying.
We are hiring for a renowned and popular furniture manufacturer company in India.
Experience: 1-5 years
Location: Goregaon, Mumbai (on-site)
Ideal candidate: Should have working knowledge of CRM software and can train a team about CRM software.
Interview Mode: Walk-in (location: Goregaon)
Qualification: Bachelor in any discipline
Role & Responsibility:
- Coordination with Salesperson for their Queries
- Coordination with Management and Internal Team for system related New Requirement/ Changes
- Check all integrations working properly eg. Website Forms / Dial Desk / Chat Bot System / ERP to CRM(Invoices, Products, Customers)
- Coordination with Development team ( New Module Development / Addition and Deletion of Fields / New Integration with any platform / Addition and Deletion of Workflows )
- Check data flowing properly from all online sources
- Training of ZOHO CRM and ZOHO Desk to new salesperson
- Create and manage reports on ZOHO CRM and ZOHO Desk
- Share reports with internal team and salesperson
- Coordination with new vendors for any kind of integration with Zoho CRM and Zoho Desk eg. Dovefost / Dial Desk
- Data/Users security review checklist (Check Profile, Data Sharing Setting, User Reporting)
- Review the reporting permission
- Review the Data export/import
- Review all trigger mails and SMS (Check Workflow)
- Coordination with Zoho Team for New user licenses (Zoho CRM and Zoho Desk)
Skills:
- Working knowledge of CRM software (like Salesforce, HubSpot, SugarCRM, Microsoft, Oracle, Sage, SAP, CRMNEXT, etc)
- Experience in giving training about CRM software
- Excellent communication and people skills
- Aptitude in problem-solving
- Desire to work as a team with a result driven approach
Note:
We are looking for candidates who are living in Mumbai and can commute to Goregaon.
Interested candidates who have working knowledge of CRM software ((like Salesforce, HubSpot, SugarCRM, Microsoft, Oracle, Sage, SAP, CRMNEXT, etc) and knows how to give training on CRM software, can only apply.
If your profile matches, we will contact you for further steps.
Skills:- Customer Relationship Management (CRM), Salesforce.com administration, System Administration and Integration